Shipping & Delivery
1. Delivery Time
| Region | Delivery Time (Business Days) | Shipping Fee | Free Shipping (Orders Over $50) |
|---|---|---|---|
| US & Canada | 3-8 | Based on delivery location | Free |
| UK | 3-11 | Based on delivery location | Free |
| Europe | 3-11 | Based on delivery location | Free |
| Australia | 6-11 | Based on delivery location | Free |
| Other Countries | 8-18 | Based on delivery location | Free |
- Note: Orders placed before 4:00 PM will be processed and shipped on the same business day.
- For more details, visit our Shipping & Delivery Center.
2. When Will My Order Be Shipped?
- All orders placed before 2:00 PM are shipped the same business day.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
3. Track Your Order
- After your order has been shipped, you will receive an email containing a tracking number.
- Use this tracking number to monitor the shipping status and get an estimated delivery date.
- Note: The carrier may take 24-48 hours to update tracking information in their system.
Track your order here: View Details.
4. Why Is My Order Delayed?
Some common reasons for delays include:
- Peak Seasons: High order volumes during Black Friday, Christmas, or holiday sales.
- Unforeseen Events: Bad weather, natural disasters, or other uncontrollable circumstances.
- Sale Events: Longer processing times during sales or promotions.
If your estimated delivery time has passed, feel free to contact us for assistance.
5. Where Do You Ship From?
- We have logistics centers in China, the US, and Germany, enabling us to ship to over 160 countries worldwide.
- Your order will be shipped from the location closest to your shipping address and product availability to ensure the fastest delivery.
6. Why Was My Order Split Into Multiple Packages?
- Your order may arrive in multiple packages due to:
- Weight or volume restrictions.
- Items having different stock statuses at our warehouses.
We will provide a unique tracking number for each package, so you can track them individually.
7. My Order Says Delivered, But I Didn’t Receive It
- Please check the following:
- Mailbox, doorstep, or front porch.
- Ask your neighbors if they received the package on your behalf.
- If you still cannot locate the package:
- Contact your local post office with the tracking number for assistance.
Note: We are not responsible for lost or stolen packages after they have been marked as delivered to the provided address.
8. Can I Change the Delivery Address?
- To request a change, please contact us within 1-3 hours of placing your order.
- If the order has already been processed, we will be unable to update the address.
9. Do You Offer International Shipping?
- Yes! We ship to over 160 countries using trusted shipping services to ensure safe and timely delivery.